**Cancellation policy reservation and guarantee reservation:**

We request credit card to guarantee the reservation. Cancellation fees 100% of the 1st night if canceled / modified with less than:

- From 3 days before the date of arrival in season medium / low
- From 5 days before high season.
- From 10 days at promotional rates.
- Nonrefundable Fees: No changes or cancellations allowed. 100% non-refundable rate. Pre-payed at confirmation of the reservation. Check restrictions on the minimum stay.
- Gift voucher bookings must be pre-payed in advanced at the moment of reservation / booking of the gift voucher. You are allowed to change only 1 time the reservation / booking date of the gift voucher without any penalty and if done with more than 5 days in advance of booking date.
- Groups // Banquet Hotel and restaurant groups: down payment of 25% for reservation confirmation. Ask for Cancellations conditions.
- Agencies on-line (see specific conditions under contract agency).
- The Hotel reserves the right to bank cards provided at the time of booking.

- The hotel door will remain open with reception staff from 8:00 a.m. to 11:30 p.m., outside these hours the night access / exit door will be indicated, always locked. At the day of your arrival, with the key to your room, the night key will be attached as well, once we give you the key you can enter and leave whenever you want. The key must always remain with you, until the day of your departure. At departure you must leave it in a container that is in the Reception with disinfecting liquid. If during your stay you want us to keep your keys at the reception, they will be disinfected at each delivery and collected by the reception team.