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Our Privacy Policy

General Data Protection Regulation

At Hotel El Convent 1613, our clients are the most valuable asset, and with you, your data. Therefore, we take advantage of this declaration of intent to guarantee a responsible, fair and lawful use of your data.

  Visiting this website does not imply that the user is obliged to provide any information. In the event that the user provides any personal information, the data collected on this website will be treated fairly and lawfully, subject at all times to the principles and rights contained in Regulation (EU) 2016/679, of April 27, General Data Protection (RGPD) and other applicable regulations.


In compliance with the provisions of article 13 of the RGPD we inform you of the following:

Responsable


Hotel El Convent 1613 SL 
Calle Convento Nº 1, 44596
La Fresneda [Teruel], Aragón. España / Spain
Telephone: +34 978 85 48 50
email: hotel @ hotelelconvent.com

¿What we do with your data?


- Apartado "New client"
The main purpose of said treatment is the management of registered users on our website, as well as the sending of advertising related to the products and services marketed by Hotel El Convent 1613 SL or for the sending of advertising, discounts and promotions of products and services of other entities.
Hotel El Convent 1613 SL ensures the confidentiality of the data provided and guarantees that, in no case, will they be transferred for any other use without the prior and express consent of our users. We will only ask for those data necessary for the provision of the required service and they will only be used for this purpose.

- Apartado "Make Reservations"
The main purpose of this treatment is to maintain the contractual relationship with our clients, facilitate the processing of orders, the performance of statistical studies, as well as the sending of advertising related to the products and services marketed by Hotel El Convent 1613 SL or to send advertising, discounts and promotions of products and services of other entities.

- Apartado "Newsletter notifications" y "Accommodation offers"
The e-mail provided will be processed by Hotel El Convent 1613 SL in order to send the newsletter of offers. This Newsletter is exclusively informative.

Marketing actions.
Hotel El Convent 1613 SL You may use said data to inform about future promotions, offers and other commercial actions in cases where you are already a customer or if you are not, when you have provided us with your consent in the corresponding section.

- Apartado "Contact and Support Forms on Hotel El Convent 1613 SL"
We will collect data in order to manage the support center of Hotel El Convent 1613 SL and contact the customer via ticket in order to meet their request.

Access to the online reservation cancellation system


Each user can access their reservations by username and password. Passwords are personal and non-transferable and the user is responsible for the use of their passwords and their communication to third parties. The information contained in the reservation is confidential. Hotel El Convent 1613 SL prohibits the publication of your reservation data to third parties and their disclosure in forums, social networks and any website.

- Information collected aimed at web improvements
To improve our services and online reservations we are analyzing the portal of https://hotelelconvent.com and correct user navigation. This information will be confidential and will only be used to improve the security and operation of our online reservation system and for statistical purposes.

Legal basis of the treatments


For reservations and records, we will base the processing of the data on the execution of the purchase contract or within the framework of the pre-contractual relationship.

For the sending of commercial information, we will base the treatment on your consent, although if you are already a customer we can send you information about similar products, always providing you with a simple and free means to unsubscribe.

The consent given here by the Holder for communication of data to third parties is revocable at any time, without retroactive effects.

Recipients


On the occasion of the purchase, your data may be communicated to the following recipients:

  • Banking entities for the payment of reservations by card.

  • To the Office of consumers and users in case of any claim.

  • To those transport companies that may have commissioned the shipment to customers of the corresponding orders. These recipients may be located within Spanish territory as well as outside it, depending on the product and / or service purchased.

  • In the legally established cases, such as the Security Forces and Bodies.

  • To public administrations to which we have to provide information in order to comply with our legal obligations.

For sending newsletters or newsletters we may use the Mailchimp tool that belongs to the American company The Rocket Science Group, LLC. Therefore, we would be facing an international transfer of your data to provide only this service. You can find information about this company and its policy at privacy here. In addition, this company adheres to the Privacy Shield protocol that allows international data transfers between the European Union and the United States.

The use of Mailchimp is not a transfer of data, but the data will only be used by this platform solely and exclusively to send the newsletters and always with your consent.

Hotel El Convent 1613 ensures the confidentiality of the data provided and guarantees that, in no case, they will be transferred for any other use without the prior and express consent of our clients. We will only ask for those data necessary for the provision of the required service and they will only be used for this purpose.

Rights of the interested parties


The interested party has the following rights:

  • You can request information about the stored personal data that concerns you (access)

  • You may request that the inaccuracy of your personal data be corrected. (rectification)

  • You can request the elimination or limitation of the processing of your personal data and (deletion and limitation)

  • You may also request that your personal data be made available to you in a structured, current and machine-readable format (portability).

To do this, you must write in writing attaching a copy of the ID or document that identifies you, to the address Calle Convento Nº 1, 44596
La Fresneda [Teruel], Aragón. España / Spain also through our contact form or email This email address is being protected from spambots. You need JavaScript enabled to view it. Hotel El Convent 1613 SL.
The interested party also has the right to file a claim with the data protection authorities (Spanish Data Protection Agency). However, any question related to the data we invite you to contact us to solve it.

Data protection officer


We have appointed a data protection officer (DPO) for any matter related to your personal data. You can contact him through the address This email address is being protected from spambots. You need JavaScript enabled to view it.

Data quality


Users must guarantee the veracity, accuracy, authenticity and validity of the personal data that have been collected from them.

Protection of minors


We do not collect personal data from minors. It is the responsibility of the father / mother / legal guardian to ensure the privacy of minors, doing everything possible to ensure that they have authorized the collection and use of the minor's personal data.
The use of www.hotelelconvent.com is reserved for people over 18 years of age, so once the data is provided we understand and we are guaranteed that the user is 18 years old or over that age.

Social media

Through our website you can access the social networks Facebook, instagram or YouTube open to all users. These are websites where the user can register and follow us for free. In these social networks, users can learn about our activities, opinions, access photos and videos. Users of these social networks must be aware that this place is independent from the web www.hotelelconvent.com and is open, that is, it is visible to all its users, and the privacy policies to apply to these contents are those established by Facebook, instagram or Youtube. Hotel El Convent 1613 SL is not the owner of social networks.

For more information on the guarantees to your privacy, you can contact the Data Protection Officer, through the postal and electronic addresses indicated.

Updated: 25 de mayo de 2018

We comply with Organic Law 15/1999, of December 13, on the protection of Personal Data (LOPD). EL CONVENT 1613 SL informs users that: The Personal Data that it collects are subject to automated processing and are incorporated into the corresponding files, duly registered with the Agency. The user may, at any time, exercise the rights recognized in the LOPD, of access, rectification, cancellation and opposition. The exercise of these rights can be carried out by the user himself by written communication to the following postal address: EL CONVENT 1613 SL C/ CONVENT, Nº 1 44596 LA FRESNEDA, TERUEL or by sending an email to This email address is being protected from spambots. You need JavaScript enabled to view it. These rights can be exercised in the terms that the applicable regulations establish and that you can consult at www.agpd.es http://www.hotelelconvent.com