Cancellations of reservations & Reservation Guarantee:
Individuals: We request a credit card to guarantee the reservation. FREE CANCEL UNTIL 48 hours of arrival. Except: No show - cancellations on late modifications, leading to 100% charge of the 1st night.
Nonrefundable Bookings [Promotional]: 100% non-refundable fee. Changes or cancellations for this type of bookings are not allowed. Pre-payment requested with the confirmation of the reservation. Not combinable with other offers / Promotions.
Gift voucher Reservations at The Convent: prepaid in advance at moment of reservation and purchase of the gift / voucher. A modification of reservation dates is allowed without penalties and permitted if it is done with more than 5 days in advance.
Groups: Down payment of 40% to confirm reservations.
Online Agencies (see special conditions under agency contract ): Cancellation costs are the total of reservation for no-shows or cancellations done in less than 48 hours per day of arrival.
Smartbox: Specific Smartbox Conditions. Deadline for cancellation or modifications of reserves within 10 days prior to arrival day.
Banquets and groups Restaurant: down payment of 40% for confirmation of reservation. Cancellation without charge if done within 10 days of reservation date.